Service Designer (User Experience and Research) (SERVICEDES) Manchester, England
| Salary: | GBP36000 - GBP41000 per annum |
Service Designer (User Experience & Research)
Location: Manchester (Temporarily remote due to Covid)
Salary: £36,000-41,000
35 hours per week, full time
We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first.
We are looking for talented individuals who want to make their next career move in a bank that celebrates cooperative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!
What is the opportunity?
As a Service Designer, you will have the opportunity to play an active role in helping to lead and shape our projects, and implement new ideas. You will be working amongst a well-established multidisciplinary team of designers and experts to design systems at scale in the financial services space. You’ll be a hands-on expert in capturing the business needs around what users are trying to do, their experience, the service scope, service systems and processes. You’ll work closely across UX and research to look at the wider picture, thinking about how to connect the dots (products, people, and different parts of the organisation) to inform meaningful solutions.
Key Accountabilities:
- Conducting Service Discovery to identify and help the team deliver high-quality, user-centred products
- Create prototypes to explore ideas
- Design service systems
- Research the problem space - working with the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used.
- Design and deliver engaging workshops for our teams, customers and stakeholders.
- Help the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future
- Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability.
- Think holistically a when designing a product or service, while being detail oriented and delivery focus.
- Work collaboratively with the team to translate the finding into designed solutions for both the target user’s experience and the business ability to implement at scale.
Knowledge, Skills and Experience Required
- Good experience within a relevant service design discipline (UX design, Design research, UX research, Business design, interaction design)
- You approach things systematically and are natural at zooming out to see the bigger picture and then zooming in to nail the important details. You get a lot of pleasure at seeing projects through.
- A passion about growing people-first services. From value proposition to rand to customer experience to scale. You thrive in putting all the pieces together.
- Must be comfortable managing stakeholders, navigating them through the design process and commercial decisions. Strong ability to easily communicate and envision service concepts and ideas to team members and stakeholders.
- Knowledge and experience across a diverse set of methods and tools that illustrate all the components and touch-points of the service.
- Strong research background, experience doing all the user research and demonstrable experience of how to interpret user research findings into design opportunities/ solutions.
- Proven experience with conceptualising, ideation and iterative prototyping using different prototyping tools.
- Highly collaborative and used to working in multidisciplinary teams, using Agile principles and working across multiple projects.
- Passionate about social impact, financial services and great design.
Additional information
Confidence can sometimes hold us back from applying for a job. But we’ll let you know a secret: there’s no such thing as a ‘perfect’ candidate. The Co-Operative Bank is a place where everyone can grow. So whatever you call yourself, Design Researcher, Design thinker, UX designer, human-centered practitioner - if this role sounds like it would make you excited to come into work everyday, please apply if this is a role.
Please send/upload your CV, cover letter and relevant work samples. In the cover letter please describe an example of service design that is inspirational to you and most importantly share with us why you chose it.
What You Can Expect From Us
- 27 days holiday at start, rising to 30 days
- Agile working including opportunity to work from home
- Competitive pension / income protection / life assurance
- 2 paid days for volunteering per year
- Positive working environment in contemporary offices centrally located in Manchester
- Strong career path within Financial Services
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Colleague network groups committed to inclusion and diversity within our Bank.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.