IT Field Engineer Trainee (JO000076292) Newcastle, Australia
Kickstart your career in IT — APPLY NOW for the Field Engineer Traineeship Program and get certified in major Original Equipment Manufacturer (OEM) products!
Do you want to build your career with a leading, global IT organisation? Look no further, this could be the program for you!
*Please note, anyone with a prior Certificate III or above qualification, including Diplomas and University studies from Australia or Overseas, MAY NOT be eligible to undertake this traineeship*.
*Please note, Trainees may be required by the Host Employer to provide Proof of their COVID-19 Vaccination Status, or Proof of their Medical Exemption during the Interview Process and before starting their Traineeship On-Site*.
Does the below sound like you?
- A school leaver / mature age candidate looking to further develop your IT career
- A valid Australian driver’s license and access to a vehicle
- Australian Citizen to be eligible for government clearance
- Time management skills to juggle work, a Cert IV, and additional certifications
- Customer service driven
- Ability to follow processes directions well, to achieve Service Level Agreements (SLA)
- Ability to resolve basic problems with supervision
- General knowledge of hardware and software components of computers including basic knowledge of Microsoft applications preferred
About the Field Engineer Traineeship Program
As a Trainee Field Engineer, you will progress with the required training both on the job and online with the opportunity to progress to a Field Engineer in 12 months’ time. You will be provided study time to complete your online traineeship requirements and your onsite on the job training will see you work in a supportive environment. Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Same Business Day (SBD) and/or Next Business Day (NBD) service delivery environment.
Further duties of this traineeship program will include, but are not limited to:
- Private Label Service (PLS) Support for calls to clients
- Installing and servicing PCs, PC peripherals and/or electronic equipment
- Takes service calls and perform incident specific activities
- Routine installs, moves, adds and changes
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Troubleshooting and perform basic module replacement on PCs, servers and peripherals
- Preventative maintenance as directed
Benefits as a Trainee
- While MEGT will be your legal employer, you’ll be placed with a global leading IT business where you will gain IT knowledge and practical work experience, whilst also gaining a Certificate IV in IT
- This Program will also see you gain some of the latest Dell, Lenovo, and Apple certifications
- Personalised mentoring throughout your training
- Possible opportunity for you to continue working for your Host Employer as a permanent team member at the completion of your traineeship
Interested? Hit APPLY NOW!