Customer Service Officer ( Southwestern Sydney, Australia

About the role

The Customer Service Officer is responsible for the provision of high-quality frontline customer service and administrative duties. The role requires a dedicated client focus to enhance the client experience and deal with any phone and face-to-face enquiries.

The person we seek will ideally have the following:

  • Demonstrated face-to-face, phone and email customer service experience
  • Demonstrated high level of interpersonal, written and verbal communication skills
  • Good administrative skills and attention to detail
  • Ability to remain calm under pressure
  • Ability to multi-task and prioritise
  • Ability to use learner management and information systems such as VETtrak
  • Demonstrated awareness of a range of cultural perspectives and sensitive approaches relevant to our clients
  • Experience in working as part of a team.



  • Fluent in Arabic language


  • Knowledge of programs and contracts
  • Previous experience in the education industry
  • Prior use of government program client databases


What we can offer you:

  • A fun and supportive team environment
  • Career progression and development pathways
  • Collegial and collaborative environment with a commitment to education
  • Mobility within the business and global locations
  • Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance
  • Salary packaging and novated leasing

About Us

Navitas is a leading global education provider driven by a commitment to transform lives through education. It employs more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world. Navitas consists of two distinct divisions: University Partnerships (UP) and Careers & Industry (C&I) divisions.

The C&I division, which represents a significant part of the Navitas portfolio, brings together niche colleges offering higher education, VET, professional development and employability skills to more than 25,000 students across 22 countries. We employ approximately 1,800 staff to deliver programs in five regions: Australasia, UK, South West Europe, Germany/Switzerland/Austria and the US.

Navitas English delivers the Adult Migrant English Program (AMEP) on behalf of the Department of Home Affairs, Skills for Education and Employment Program (SEE), the Career Transition Assistance Program (CTA), and the Foundation Skills for Your Future program on behalf of the Department of Education, Skills and Employment.

We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

How to apply

Please apply online. For enquiries about the role, please contact Vesna Trazivuk on 0427 589 455

Applications close on Saturday, 19/06/2021 at 5:00 pm, however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

Extra information

For further information or to view other opportunities, please visit

Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.

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