NTT DATA is looking for a Agentic AI Specialist – Agent 365 to work on remote for a United Nations Agency in Geneva. You will design, develop, test, deploy, and support AI solutions using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and the Microsoft Power Platform, delivering both low-code and custom-developed AI agents that meet business requirements.

You will be responsible for:

Governance and architecture

• Develop a practical roadmap covering administration, governance, deployment, support, and adoption of AI agents.
• Create standards for naming, documentation, testing, publishing, monitoring, reviewing, and retiring agents.
• Advise on licensing, consumption, architecture, platform configuration, and build-versus-buy decisions.
• Ensure that strategic recommendations are translated into working configurations and operational processes.

Platform administration

• Administer Microsoft Agent 365 and Microsoft 365 Copilot, ensuring secure, reliable, and compliant operation of enterprise AI services.
• Support the administration of Copilot Studio, Power Platform environments, Dataverse, connectors, and gateways.
• Manage agent configuration, publishing, permissions, lifecycle, monitoring, and reporting.
• Manage the organizational Agent Store and agent catalogue.
• Support platform operations, incident resolution, upgrades, and continuous improvement.
• Implement lifecycle-management processes covering agent creation, testing, approval, publication, operation, review, and retirement.
• Develop and maintain operational documentation, administration procedures, and support runbooks to enable sustainable platform management.

Agentic solution design and delivery

• Design, build, test, deploy, and support AI agents using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and the Power Platform.
• Develop both low-code and custom AI solutions to address business requirements.
• Integrate AI agents with Microsoft Graph, SharePoint, Teams, Dataverse, APIs, Azure services, and line-of-business applications.
• Optimise AI solutions for performance, reliability, and business value.

Operational support

• Provide hands-on second- and third-line support for Copilot and AI-agent issues.
• Respond to incidents, service requests, access problems, configuration errors, and user questions.
• Troubleshoot issues across Copilot, Agent 365, Copilot Studio, Power Platform, SharePoint, Teams, and connected services.
• Coordinate escalations with Microsoft and other technology providers.
• Maintain incident, problem, and change-management records.
• Establish support models, escalation paths, service levels, and ownership arrangements.
• Conduct regular service reviews and recommend improvements.

You need the following experience:

• First-level university degree (Bachelor's degree or equivalent) in computer science, information technology, software engineering, data science, or a related field.
• Over 6 years of progressively responsible experience in IT solution design, development, administration, or support
• 5 years of hands-on experience with Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and Power Platform.
• Demonstrated ability to adopt newly released Microsoft technologies and put them into production e.g. Agent 365.
• Demonstrated experience designing, building, deploying, and supporting AI agents, chatbots, or automation solutions.
• Experience providing second- and third-line technical support in an enterprise environment, including incident and problem management.
• Experience establishing AI governance frameworks, agent lifecycle-management processes, or platform operating models.
• Demonstrated leadership and team management skills in international and multi-cultural settings at the global and regional level.
• Strong technical knowledge of Microsoft 365 Copilot, Copilot Studio, Copilot cowork, Microsoft Agent 365, Azure AI Foundry, Power Platform, Dataverse, and related Microsoft 365 services.
• Strong understanding of agentic AI, generative AI, AI-agent architecture, orchestration, governance, and lifecycle management.
• Ability to vibe code, design and develop both low-code and custom AI agents and integrate them with Microsoft Graph, SharePoint, Teams, APIs, Azure services, and enterprise applications.
• Demonstrated versatility and ability to operate across multiple technical roles as required, including solution architecture, hands-on development, platform administration, governance, and second- and third-line operational support.
• Sound knowledge of enterprise AI security, compliance, access control, monitoring, and responsible AI practices.
• Strong troubleshooting and analytical skills, with the ability to diagnose complex platform, integration, configuration, and performance issues.
• Strong communication and stakeholder-management skills, with the ability to translate business requirements into practical technical solutions and collaborate effectively with business users, technical teams, and external vendors.
• Ability to rapidly learn, adapt to, and operationalize emerging AI technologies and platform capabilities.
• Proactive, flexible, resourceful and able to work independently with limited supervision.
• Microsoft certifications, such as AI-102 (Azure AI Engineer), MS-102 (Microsoft 365 Administrator), PL-200 / PL-400 / PL-600 (Power Platform), N8N or Microsoft 365 Copilot–related certifications.
• ITIL Foundation certification.
• Expert knowledge in spoken and written English.

Desirable

• Experience developing CI/CD pipelines for AI model deployment and lifecycle management using Azure DevOps or equivalent tools.
• Experience with LangChain, Semantic Kernel, or similar orchestration frameworks for custom AI agent development.
• Experience working with UN or other international international organisations or large, complex enterprise environments.

If you are interested and available for this opportunity as freelance contractor, please submit your Europass format CV in English as soon as possible.

NTT Data is a multinational consultancy company, employing over 17.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.