CUSTOMER SERVICE EXECUTIVE

Do you have energy and an enthusiastic professional approach to deliver a top-quality service and get results in an account management environment? Do you want to work in a role that you can truly make your own? If so, we want to hear from you! 

Shift pattern / Working hours

Monday to Friday 8:30am-5pm

Start date / Duration

The Customer service executive role is a Permanent position that will commence with immediate effect, however, should you have a notice period with your current employer, we will work around this.

Job description

As a Customer service executive you will be responsible for the growth and success of existing business along with being tasked at growing and maximising new business opportunities. Your duties will include;

·       Candidate attraction, management and retention

·       Developing an excellent understanding of clients, their industry, culture, environment and requirements to always provide the best possible service

·       Increasing the growth in our existing client base

·       Up selling and cross selling to promote our added services and maximise opportunities

·       Liaising with clients and candidates daily to fulfil staffing requirements and maximise work opportunities for candidates

·       Conducting thorough telephone interviews with candidates and booking them face to face interviews with our recruitment consultants

·       Carrying out Right To Work checks and ensuring all candidates are fully compliant

·       Assisting with payroll duties – collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler and dealing with any payroll queries

·       Meeting and greeting candidates in our office

·       Carrying out routine in house audits

The successful candidate:

To be considered for the position of Customer service executive you must;

·       Have a full UK driving license and your own car, available for occasional business use

·       Have excellent organisation skills and able to work under pressure

·       Be able to prioritise tasks and manage own workload efficiently

·       Have the ability to work to targets and deadlines

·       Be competent on Microsoft Mail, Excel and Word

·       Have excellent customer service skills

·       Sales experience would be advantageous

What’s in it for you?

·       Salary - £25,000 - £26,500 

·       Uncapped commission

·       25 days holiday + Bank Holidays + Your Birthday off!!

·       Holidays increase with years of service