Urgent Hiring! IT Operation Analyst - Remote | $16.00

Location: Remote with the eventual plan to return to the office (depending on COVID restrictions).
NOTE: Must go to the office to pick up their equipment (151 Corley Mill Road Lexington, South Carolina USA, 29072)
Payrate: $16.00
Start Date: ASAP
Duration: 12 Months
Extension possible: Yes
Conversion Possible: Yes
Will they be working a rotational schedule: Yes
Overtime or weekends required: hours of 7am-7pm - 7 days a week.

This role is specificity to help us with password volume but could expand out to learning more skills in the future if the candidate excels which would move them into a 7/24 shift

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Primary Role of this Posting is a Gap Coverage Password Agent.

• Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established time frames.
• Provides front line customer service support to clients on a broad range of issues
• Assesses level of knowledge of caller and translates information when providing assistance
• Integrates all sources of information when providing assistance to clients
• Makes independent decisions within generally defined parameters
• Must strive to meet established Key Performance Indicators
• Ability to type 30 words per minute
• Must be available to work some nights and weekends


MUST HAVE:

1.) Telephone Customer Service Skills and People skills
2.) MS office skills
3.) Previous call center experience
4.) Excellent communication & written skills
5.) Ability to type at least 30 words per minute

NICE TO HAVE

1.) IT Helpdesk experience
2.) Technical degree and/or IT Certification preferred.
3.) General knowledge and understanding of PC hardware and components.

EDUCATION:
High school education required.
0-2 years of related experience.
Associates Degree or Technical Certification preferred

Let’s talk! Send me your resume here: rochelle.mallari@manpower.com + Position Title and I will call you within 24 hours. Thanks!