IT Support Technician (210183) Bristol City Centre, Bristol, England
Salary: | GBP22000 - GBP27000 per annum + Benefits |
IT Support Technician Home based Bristol area £22k - £27k p.a. + benefits
Are you passionate about customer service, with experience in IT support?
The Role
As IT Support Technician you will act as first and second line support for customer queries, ensuring helpdesk tickets are resolved and managed effectively. Work is predominantly telephone based, with some on-call work. Your responsibilities include:
- building relationships with customers across different industries
- end to end ticket management of queries, including action, escalation and follow-up
- systems and process on boarding for all new customers
- incident management including monitoring, taking action, escalation where necessary
- reporting / regular meetings / projects etc to meet ad-hoc requirements
The role is mostly home based with some local client visits.
The Company
Our client provides IT support, managed services, cloud solutions, cyber security, disaster recovery & consultancy services nationally. A Managed Service Provider predominantly servicing the SME market across a variety of industries, working across a wide range of technologies. They specialise in bringing large corporate technology to SME marketplace.
The Person
As IT Support Technician you have worked in a 1st / 2nd line support IT helpdesk role with experience in Active Directory Administration, ticket system management, delivering desktop and Microsoft Windows / Office365 support. As a customer focused IT professional you will also have:
- understanding of TCP / IP and LAN / WAN
- knowledge of IT infrastructure, including active directory administration
- good telephone manner / customer service / communication skills
- ability to multi-task / manage high volume varied workload
Knowledge of PowerShell scripting / Kaseya BMS & VSA / Cisco Meraki product range also useful.
The role is mostly home based with some local client visits.
If you wish to be considered for the role of IT Support Technician, please forward your CV quoting reference 210183.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: IT support technician helpdesk 1st line support 2nd line support customer service Office 365 Microsoft technology IT infrastructure cloud solutions cyber security LAN WAN Bristol home based WFH