Call Centre Manager (303522-3022) Bristol City Centre, Bristol, England
| Salary: | GBP30000 - GBP35000 per annum + Benefits |
Call Centre / Contact Centre Manager Bristol £30,000 to £35,000 p.a. + bens
We are looking for proactive and motivated individual with previous call centre / contact centre experience to lead a team. Got what it takes? Then we need to talk!
The Role
A proactive energetic Call Centre Manager is needed to lead a team of Learner Mentors and Advisors to support new learners through their course ensuring timely submissions of work, attendance of online assessments and ultimately the successful completion of their course and/or qualification. Responsibilities include:
- Managing daily Contact Centre team workflows including current and future communication channels
- Delivering monthly, quarterly and year-end learner outcome targets
- Ensuring learners are supported, engaged, progressing and in regular attendance of their course
- Driving key initiatives and/or systems implementation to enhance the learner experience
The Company
Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail, Health, Care and Early Years sectors. Their dynamic growth is set to continue as they offer new training and employment programmes, focusing on the provision of Apprenticeships and commercial training for all.
The Person
As Call Centre Manager, you will have previous experience leading a successful Customer Services, Sales, inbound, outbound contact centre teams including:
- Proven track record of achieving KPI targets in the role
- Experience with Customer Relationship Management (CRM) systems
- Proven customer service and complaint handling skills
- People management, team leadership and technical skills
- Able to manage multiple processes, systems and issues
- Analysis / problem solving / data management skills
- Capable of delivering high quality of work while working to tight timescales
If you wish to be considered for the role of Call Centre / Contact Centre Manager, please forward your CV quoting reference 303522-3022.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: call centre jobs contact centre manager call centre team leader training sales inbound outbound supervisor KPIs Bristol jobs call centre