This position is no longer open for applications

Customer Experience Manager

Customer Experience Manager (313677) Bath, England

Salary: GBP35000 - GBP50000 per annum + doe + benefits

Customer Retention Manager    Bath                 up to £50k depending on experience

Commercial sales professional to manage and increase customer engagement & tenure at fast growing digital renewable energy company in beautiful Bath

THIS IS THE BUSINESS

Our client is a modern, digital energy supplier. They’re a market-disrupting, consumer-focused, award-winning, digital, renewable energy company. Their electricity is 100% renewable, and their gas is 100% carbon offset. They’re sustainable, built around the need for change, and to protect the environment. They use smart technology and a shared community to deliver a unique service to Members. As a renewable energy supplier to British householders they operate in a rapidly-changing and highly competitive market. They are committed to saving Members money, offer them exciting new energy carbon-cutting technologies, and helping them live more sustainably.

As Customer Retention Manager in the Sales team; you will help Members increase their engagement & tenure with the company’s digital, renewable energy proposition. Responsibilities include:

  • building loyalty and long-term mutually-beneficial relationships
  • using data / insights to measure & predict Member’s lifecycle activities
  • develop products, tools and processes ( CRM, tariffs, app notifications, email )
  • measure, innovate, and constantly improve retention performance
  • working with UX, CRM, Data, & Service to promote value throughout customer lifecycle
  • liaising with sales & marketing team to contribute to wider commercial discussions

Our client is based in Bath, only a short walk from the railway station. They’re passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.

THIS IS YOU

As Customer Retention Manager, you have experience in a digital, data-lead, consumer business. With the ability to work alone, and as part of a dynamic, expanding sales and marketing team, you are creative, with good attention to detail.  Energy retail experience is not essential but you will have:

  • knowledge of CRM tools ( Salesforce Marketing / Service Clouds )
  • solid sales experience, as value-creation specialist
  • commercial and brand awareness

The role is office based but can be performed from home with regular visits to the office in Bath

If you wish to be considered for the role of Customer Retention Manager, please send your CV quoting reference 313677

Our client plans to review all applications on Friday 26 February and commence interviewing week commencing 1st of March.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: sales customer retention manager business development CRM customer loyalty engagement communication digital customer service adviser energy technology Bath jobs

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