Customer Services Support Manager (313655) Bath, England
| Salary: | GBP45000 - GBP45000 per annum + doe + benefits |
Customer Services Support Manager Home based /Bath up to £45,000 p.a doe
Customer Services Support Manager for exciting new role supporting member service teams in a fast growing digital sustainable energy supplier in Bath
THIS IS THE BUSINESS
Our client is a digital, renewable energy supplier dealing only in clean, sustainable energy. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector, and to tackle our Climate Crisis.
To support the growth of their Customer Services teams the Support Manager role is being introduced. You will manage training, change and forecasting and planning activities providing a pro-active and supportive service to all Customer Services teams. You will support the achievement of service levels, review / improve induction and ongoing training, and own the forecasting and planning of people across teams.
Our client is based in Bath, only a short walk from the railway station. They’re passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.
THIS IS YOU
As Customer Services Support Manager you will have a great understanding of how service works, be great at multitasking and brimming with enthusiasm. With experience working in a contact centre environment and with a passion for sustainability and the environment you will also need:
- ability to support others to develop through coaching
- experience of training / change management / forecasting / planning
- first-hand experience of delivering continuous improvements
- ability to resolve competing demands / cope with changing priorities
This role is based in Bath but can be performed from home with regular visits to the Office.
If you wish to be considered for the role of Support Manager, please send your CV quoting reference 313655
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: customer services support manager energy utilities planning forecasting training induction service levels change management Bath Bristol Exeter Birmingham Newbury WFH