Technical Service Manager (303543) Bath, England
| Salary: | GBP45000 - GBP60000 per annum + + benefits d.o.e. |
Technical Service Manager / Service Delivery Manager for South West energy business
The Role
You will manage technical support for users and systems, taking ownership and responsibility for:
- managing Jira service desk system to assign and prioritise work items
- directing on-shore / off-shore technical support teams
- users and technical teams (dev ops, design and development) to resolve technical issues
- provision and upgrades to cloud based server architecture and networking
- AWS production and disaster recovery infrastructure
- external IT security consultants to maintain intruder detection capability
- developing relationships with business partners, vendors and service providers
- defining, improving and delivering to SLAs
- continuous improvement of ITIL based processes e.g. Joiners and Leavers; Change, Incident and Problem Management; Configuration and Asset Management etc.
The Company
Our client is a digital, renewable energy supplier dealing only in clean, sustainable energy. They are committed to enabling their members to save money on their energy bills in a sustainable way. They encourage the uptake of renewable technologies that meet their values of Smart; Sustainable and Shared, making renewable energy affordable and available to all.
Launched two years ago, they are now a top-ranking three-star Best Companies to Work For 2020, featured in the Sunday Times Tech Track Ones to Watch 2019, and a Which? Recommended Energy Provider 2020. With modern, spacious offices in central Bath, five minutes-walk from the train station, benefits include a contributory ethical pension scheme, private medical insurance, life assurance, unlimited holiday, social events and continuous professional development and training.
The Person
If you have experience and knowledge in:
- Infrastructure or Service Delivery Management in a hands-on user facing role
- managing cloud based infrastructure (AWS preferred)
- supporting digital solutions across apps, web, middleware, and networks
- Service Operations and ITIL processes
- supplier and vendor management
- the ability to get hands-on when needed
- flexible approach, require minimal supervision, and have the ability to multitask;
Knowledge of mobile applications; web based systems; Salesforce; AI and automation; AWS; middleware (or even billing and charging in the utility sector) would also be great!
If you wish to be considered for the role of Technical Service Manager / Service Delivery Manager, please forward your CV stating quoting reference 303543.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: bath it jobs technical services delivery it services manager jobs bath information technology jobs Bristol development IT support manager hardware software
Summary of Job: Technical Service Manager / Service Delivery Manager for energy start-up business. Based Bath £45,000 to £60,000 + ben d.o.e.