Operations Manager - Qualifications (210087T) Bristol City Centre, Bristol, England
| Salary: | GBP32000 - GBP35000 per annum + Benefits |
Qualifications Operations Manager Bristol £32k to £35k p.a. d.o.e. + benefits
Fantastic opportunity to work as a Qualifications Operations Manager for growing education & training business in Bristol
The Role
As Qualifications Operations Manager you will be responsible for providing accurate / valuable insight into the Qualifications operations of the business using both non-financial and financial information. You will also be responsible for:
- managing customer accounts within SLAs
- writing monthly analysis on performance & action issues
- producing regular management Information, inc. individual team member’s performance against KPIs
- responding to queries on data, process & reports
- managing relationships to investigate / implement improvements to external Qualifications system
- communicating development ideas / streamlining processes & procedures
- assisting with orders / invoice processing / billing
- creation of new Qualification policies
- monitoring team resource levels to meet growth / client demands
The Company
Our client is an Ofqual regulated national awarding organisation and end point assessment organisation with a passion for doing things differently. They specialise in qualifications to progress individuals into work and apprenticeships. They offer the flexibility to develop qualification structures that fit perfectly to the needs of learners and businesses.
The Person
As Operations Manager - Qualifications you will have experience in a similar role, supervising teams and training staff. With an awareness of key Vendors, Qualifications, Customers & Suppliers in the marketplace, and an understanding of group control processes & compliance in a ‘big data’ company, you will also have:
- experience of resource planning
- ability to work to specific timescales and deadlines
- ability to learn new systems / processes / policies / regulations
- good knowledge of Excel
- excellent customer service skills / attention to detail
If you wish to be considered for the role of Operations Manager - Qualifications, please forward your CV quoting reference 210087.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: Operations manager qualifications education training administration insight data analysis process policy procedure big data processes communication report Ofqual customer services office Bristol