This position is no longer open for applications

Duty Manager
£24,000 - £25,000
Solihull

Job Purpose

To be familiar with all aspects of the Store Manager’s job and be ready to assume that role in their absence.  Assist the Store Manager to develop and sustain effective management activities that maximise sales & profit targets within the store, provide optimum customer service and ensure compliance of all company and legislative procedures and policies.

About The Company

As a long-established, family-owned company, in the last 35+ years the business has grown from strength to strength. Founded back in the early 1980’s, they now have 10 sites across the UK. They pride themselves on core values and always strive to be Friendly, Helpful, Reliable, Trustworthy and Professional in all their interactions, with each other and with all customers.

Core Responsibilities

• Sales/Customer Service
  • Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
  • Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the company’s values are maintained;
  • Resolve customer complaints, address customer concerns and explain company or store policies.
• Supervise and Train Employees
  • Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
  • Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
  • Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.
• Assume responsibility in Store Manager’s Absence
  • Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;
  • Take full responsibility for the site/region during the manager’s absence;
  • Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives;
  • Complete reports that would be submitted to the manager upon his/her return.

Salary and Package

Starting salary:  £24,520;

30 days holiday, which includes Bank Holidays;

Great bonus scheme;

Contributory pension scheme;

Private medical insurance after qualifying period, and subject to eligibility.

Perkbox – employee ‘free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more;

Training and development programme;

Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package