This position is no longer open for applications

Store Manager
South Birmingham
£31,000 - £32,000

Job Purpose

To develop and sustain effective management activities that maximise sales & profit targets within the Store, provide optimum customer service and ensure compliance of all company and legislative procedures and policies.

About You

My client is looking for a goal orientated manager with a proven sales track record. The ideal candidate has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised and can manage their own and other’s time effectively. A good level of numeracy is also necessary in this role. The key aspects of the role are converting sales, people management and administration. The biggest challenge is hitting the store targets.

About The Company

As a long-established, family-owned company, in the last 35+ years the business has grown from strength to strength. Founded back in the early 1980’s, they now have 10 sites across the UK. They pride themselves on core values and always strive to be Friendly, Helpful, Reliable, Trustworthy and Professional in all their interactions, with each other and with all customers.

Core Responsibilities

Store Growth & Development

• Accountable for the development and growth of every aspect of the Store
• Ensure all revenue and growth targets are achieved
• Effective control all costs within reasonable jurisdiction

Sales & Customer Experience

• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales
• Maintain a high level of customer service by sustaining a service culture where the customer is the priority and Space Station’s values are maintained
• Resolve customer complaints, address customer concerns and explain company or store policies

Manage & Train Employees

• Recruit, train, develop and sustain staff to ensure standards are maintained to the highest level at all times
• Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary
• Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets

Maintenance & Administration

• Ensure effective administration of the store so that company systems, policies and procedures are adhered to at all times
• Ensure the site is kept to the highest standards, and all maintenance tasks are completed. Work to a high specification in order to improve and maintain quality
• Maintain a safe and healthy environment for both staff and customers
• As part of the team, maintain and clean the whole site ensuring excellent standards are kept. Tasks include cleaning of communal areas and some light maintenance
• Create and implement effective marketing plans, monitoring and reviewing results at regular intervals
• To create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas

Salary, Package & Benefits

• Starting salary: £31,000 - £32,000
• 30 days holiday, which includes Bank Holidays;
• Great bonus scheme
• Contributory pension scheme
• Private medical insurance after qualifying period
• Staff discount on storage and retail products;
• Perkbox – employee ‘free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more;
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.