This position is no longer open for applications

The Opportunity

This is an ESS Helpdesk Executive role with a leader in Logistic Industry

The incumbent will be responsible for managing inbound and outbound queries on company’s suite of applications and products. He/she will be expected to provide recommending tools to appropriate trading profile

• Basic + AWS + VB + Transport Allowance
• Experience in Customer Technology and Application Support
• Monday – Friday (East Area)

The Talent

• Diploma in a technology-related field or equivalent
• Min 2 years of experience in a Customer Technology and applications support related role with helpdesk experience.
• Good knowledge of web-based and ESS, CRM, logistics applications
• Good knowledge with common office applications
• Excellent problem solving capability
• Attention to detail
• Able to work independently and to think “out of the box”.
• Knowledge in supporting Java, J2EE, XML, Unix, Database platform, Windows Operating Systems for desktop solutions

The Job

• Address all inbound helpdesk queries on company’s suite of applications to resolve technical issues and issue which requires further analysis by an ESS Helpdesk executive on-site
• Initiate outbound calls and take inbound calls from customers during promotion of ESS
• Recommending company’s ESS tools appropriate to their trading profile
• Ensure identified ESS project benefits are measured and tracked for reporting to regional sharing
• Involve in Service Enhancements Projects
• Adhere to ESS policies and procedures in the execution of all ESS-related work
• Drive country ESS projects in alignment with agreed Regional ESS objectives, targets and deployment timelines
• Improve Customer Satisfaction with ESS solutions
• Increase efficiency and reduce cost by using ESS Tools for internal and external stakeholders
• Work with Regional Office and other company overseas offices to collaborate on ESS projects
• Participate in the development of current and new ESS products and systems, and work closely with relevant company staff from other departments, the Regional Office, and other company overseas offices
• Develop plans that aim to convert simple low value customer transactions from telephone enquiries to an automated form of access

Next Step

Interested applicants please send your resume to wynn.tham@adecco.com / tech@adecco.com with your current and expected salary.

All shortlisted candidates will be contacted.