Client Relationship Manager, Head of Customer Service (SM250921SCRM) West Midlands, England

Salary: GBP70000 - GBP80000 per annum + Car, Bonus
Head of Customer Service, Client Relasionship Manager, Field Based, Immediate Start - £70-80k Basic & Performance Related Bonus & Car & Laptop & Phone

National role so location is flexible.

Operating within the Healthcare, Leisure & Hospitality sectors, my client are looking for an experienced Head of Customer Service, Client Relasionship Manager to join their team. You will be mainly responsible for building and maintaining strong relationships with key accounts. You will also supervise and support regional managers to increase sales, efficiency and profitability.

As a Head of Customer Service, Client Relasionship Manager, you should be organized and able to analyze performance metrics. We also expect you to have good negotiation skills and the ability to foster relationships with customers.

Ultimately, you should be able to facilitate communication with customers and build long-term relationships to achieve business goals.

Responsibilities

Set and monitor sales targets for regional account managers
Network with key customers to identify and address specific needs
Develop and maintain relationships with customers to ensure long-term success
Act as the liaison between customers and internal teams ensuring clients’ requirements are met
Identify and attract prospective strategic customers
Ensure brand consistency
Negotiate contracts
Collect and analyze sales data and trends
Maintain high customer satisfaction ratings, according to company standards
Liaise with Sales and Marketing departments to set and implement strategies for new products
Stay up-to-date with internal and external developments and suggest new ways to increase sales
Requirements

Proven work experience as a Head of Customer Service, Client Relasionship Manager
Solid experience in sales and customer service
Demonstrable experience in negotiating and meeting clients requirements
In-depth understanding of sales performance metrics
Hands on experience with CRM software and MS Excel
Excellent analytical and organizational skills
Strong communication skills
Ability to lead and motivate team members
Availability to travel as needed
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