Technical Service Support Executive (BBBH14009) Warwick, England

Salary: GBP27000 - GBP32000 per annum

Due to company growth, I am seeking a Technical Service Support Executive to join my client in Warwick.
An understanding of Piston Engines either Aircraft or Automotive, as one of our frontline customer interfaces, you will be part of a small friendly team assisting customers with the technical enquiries and parts.
You will also be building and maintaining customer relations both in the UK and overseas. You will have specific responsibilities for supporting our customers in Australia and India.
Previous experience of working within a parts or stores role.
Salary is £27,000 – £32,000.

Main responsibilities of the Technical Service Support Executive:

  • Acknowledging, invoicing and processing orders
  • Answering inbound calls from our customers for technical parts sales and enquiries
  • Assisting with product information especially Piston Engines and identification to customers via calls and emails
  • Providing general customer service to other markets, as required
  • Liaison with stores regarding parts
  • Assisting with marketing
  • Assist with the planning, set-up and attendance at various air shows throughout the year (weekend attendance allowance is paid in addition to annual salary)


Ideal candidate profile:

  • Some previous contact centre, customer service or aviation or motor industry experience
  • A confident, pleasant telephone manner
  • Excellent communication skills
  • Confidence to understand find your way around our on-line parts catalogue.
  • Piston Engine or Aviation or Motor technical knowledge preferred but training will be given.
  • Excellent attention to detail
  • Working knowledge of Word, Excel & Outlook applications & general computer literacy. Full training will be given in our bespoke system.
  • Must be self -motivated, able to work under own initiative as well as part of the team.
  • Must be extremely organised and thrive under pressure.


Additional information:

  • Salary: £27,000 – £32,000 depending on qualifications/experience
  • Mon-Fri. 08:00-16:30 (Earlier start & finish available if required)
  • Holidays: 22 days paid holiday in addition to Bank Holidays and Public Holidays
  • Company Pension Scheme
  • Free onsite parking
  • Candidates must already hold the right to live and work in the UK at the time of application.


If you are interested in applying for this position and you meet the requirements, please apply immediately.
Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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