MS Dynamics 365 Support Analyst – Birmingham/Remote (PR/CR/013271) Birmingham, England

Salary: GBP30000 - GBP40000 per annum

MS Dynamics 365 Support Analyst – Birmingham/Remote


MS Dynamics 365 Support Analyst required for a leading organisation based in Birmingham/Remote initially, where you will be responsible for providing support and administration for the organisations Microsoft Dynamics 365 solution, using existing and learned technical skills and knowledge, to ensure the platform continues well for internal users. You will be part of a small application support team and the role will be initially remote with a couple of days in the office/hybrid working in the future.


The ideal candidate will have previous experience supporting Microsoft Dynamics 365 solutions, including delivery of small enhancements/will have a desire to work towards Microsoft certifications.


Key Responsibilities of the role

  • Deal with user incidents in a prompt and professional manner in line with the defined service level agreements.
  • Ensure all incidents are recorded to the required standard.
  • Provide the initial assessment/diagnosis of all incidents, first-time fix where possible, or allocation of calls to appropriate resolver group (support partner for 3rd line.
  • Set up key master data according to processes for master data creation, maintenance, and deletion.
  • Adhere to the defined escalation process and keep the manager appraised of high-priority issues and actions.
  • Build a relationship, and maintain a dialog, with third-party integration partner in support of effective and timely resolution of issues and requests.


The salary for this position is up to £35,000 per annum, depending on experience, plus excellent benefits and flexible working.


Interested?! Send your up-to-date CV to Ian Tittley at Crimson for review


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Crimson are acting as an employment agency in regards to this vacancy


MS Dynamics 365 Support Analyst – Birmingham/Remote