Service Analyst (JN -052024-6437520) Abu Dhabi, United Arab Emirates
- Ensure services meet SLAs and manage the resolution of incidents and problems.
- Coordinate with support teams to prioritise and resolve issues promptly, implementing measures to prevent recurrences.
- Maintain and enhance IT incident and problem processes, managing major issue resolution with internal and external teams.
- Drive continuous improvement by analysing service performance, identifying enhancement areas, and implementing initiatives.
- Coordinate change and release management activities, ensuring changes are planned, tested, and implemented without disrupting services.
- Develop service reporting mechanisms, tracking performance through key metrics, SLA compliance, and customer satisfaction reports.
Service Analyst (JN -052024-6437520) Abu Dhabi, United Arab Emirates
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