Account Manager – Food Service Line Management (Kansas City Kansas Public Schools)

At ESS, our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: ESS is a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Account Manager to serve as the primary representative of ESS within Kansas City Kansas Public Schools (KCKPS), specifically overseeing the district’s food service line operations and personnel. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct regular, in-person site visits and meetings with ESS clients within KCKPS.
• Serve as the main point of contact between ESS and KCKPS for all matters related to food service staffing and operations.
• Oversee and manage food service line employees, ensuring proper staffing, training, and performance.
• Train, direct, and appraise staff working in the district’s food service line, including cafeteria and kitchen personnel.
• Manage and motivate food service staff, including hiring, disciplinary actions, terminations, and employee recognition.
• Create and maintain daily schedules to ensure efficient manpower utilization across school cafeterias.
• Give presentations to the school board of education regarding food service staffing and performance.
• Develop and implement recruiting efforts for food service roles, including job fairs and special hiring events.
• Provide exceptional customer service by resolving issues professionally and empathetically.
• Perform other duties as assigned by the Regional Manager.

SCHEDULED HOURS: 5am-3pm

QUALIFICATIONS & EXPERIENCE:

• Minimum of two years experience in management or a leadership role.
• Excellent interpersonal skills, communication skills, and problem-solving skills.
• Familiarity with management reports.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Maintain high ethical standards, integrity, and confidentiality.

ESS ADVANTAGES:

• Health insurance
• 401(k)
• PTO (vacation, personal, sick)
• Nine paid holidays

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.