The Health Information Management Services (HIMS) department is responsible for coordinating and performing clerical and administrative functions involving confidential health information in accordance with specified regulatory agency requirements, federal and state laws.
Did you know that laboratory results impact 75% of the medical diagnostic process?
We understand the critical role laboratory results play in healthcare. For this very reason, our HIMS team is focused on delivering high quality customer service to all of our patients and customers. If you thrive in a high production environment and love to provide meaningful customer service, come join our team and let's build your future, together! We are one of the Most Admired Companies in Arizona and have received that honor for the past six years, most recently in 2018.
What does a Health Information Management Specialist at Sonora Quest Laboratories do?
1. Processes routine and complex release of health information from patients and third-parties including legal requests and subpoenas, in accordance with company policy and all state and federal laws.
2. Assists with the administrative management of our online patient portal including assistance to patients in need of technical assistance during portal registration.
3. Supports and maintains the integrity of the Master Patient Index (MPI) by monitoring, researching and problem solving in order to improve the accuracy and integrity of the database.
4. Provides customer service and assistance related to HIMS departmental functions to patients, vendors, physicians, and other departments over the telephone, through email, by traditional mail or other means.
Who you are:
• You are professional and reliable with the ability to be flexible, adaptable and willing to learn.
• You enjoy providing customer service and take pride in providing timely and accurate work that was completed with integrity.
• You like to do research, solve problems, coordinate processes and tasks in a team environment.
• You have knowledge of various health information management practices, principles and regulatory requirements through education and/or experience.
• Your can communicate effectively in oral and written formats; you can analyze written material.
• You are a MASTER at multi-tasking. Organizing and prioritizing work is your thing.
• You are resilient in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
• You can function in a multi-system environment using Microsoft programs, Laboratory Information Systems, Intranet, the Internet, and department software applications.
• You are BIG in following company policy and understand legal frameworks around an industry are there for a reason.
Who you are NOT:
• You are uncomfortable with having to make quick decisions.
• You are unable to multi-task in a fast paced environment.
• You do not like talking on the phone. Having calls in queue is not something you enjoy.
• You have a hard time giving computer technical instructions including troubleshooting system errors.
• You do not like a busy, fast pace work environment.
• You are easily overwhelmed.
• You are not comfortable working on tasks that have set timelines.
Must haves:
• High School Diploma/GED with knowledge of health information practices and principles by completion of one or more years’ of post-high school education in medical records and information systems OR one or more years’ of experience working with medical records and/or health information management.
• Ability to communicate effectively through reading, writing and speaking in person or on the phone including complex technical and legal concepts to non-technical persons.
• Ability to work in a team environment demonstrating good judgement, initiative and problem solving skills.
• Ability to rely on resources to make decisions based on policy, procedure and regulatory requirements.
• Strong organizational and interpersonal skills with a focus on providing customer service.
