Customer Service Representative (37386) Macquarie Park, Sydney, Australia

Salary: AUD60000 - AUD62000 per annum + Super + 10% Bonus


  • Global reputable medical device organisation
  • Macquarie Park, 2113 with parking on-site, close to transport links and cafes
  • 12 Month Contract with 10% bonus offered
  • Employee recognition programme, collaborative, and high performing culture

About the company
Be part of a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world.

About the opportunity
Become an integral member of a strong, motivated, and driven Customer Service team. In your new customer service role, you will work closely with your team to process orders through to invoice for key accounts and provide support to cross functional teams. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables to medical professionals.


  • Processing customer orders on SAP
  • Liaise with manufacturing and freight for tracking of orders
  • Handling of exchanges and returns
  • Reporting on fulfilment and stock availability for customers and commercial teams
  • Data entry and processing orders
  • Product knowledge
  • Maintaining relationships with customers

Skills and Experience

  • Customer service experience in the Medical Device or Pharmaceutical industry preferred
  • SAP experience preferred
  • Experience in high call volume environments
  • Excel skills
  • Experience giving technical knowledge 
  • Good communication skills
  • High attention to detail
  • Ability to problem solving

Team is engaging and hard working - fantastic team and organisation to be a part of

How to Apply
Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion