Senior Customer Service Representative (BBBH36916) Lane Cove, Sydney, Australia
| Salary: | AUD75000 - AUD76000 per annum + Super |
Benefits
- Permanent and secure role
- Competitive salary of $75,000 + Super
- Located in Lane Cove, parking available
- Step into a Senior Customer Service position
About the company
Work for a global medical device company specialising in blood management. Our client provides effective and life saving treatments across the globe to enhance quality of life to patients.
About the opportunity
Become an integral member of a driven customer service team who are committed to patient care and customer satisfaction. In this Senior Customer Service role, you will work stand alone to ensure customer requirements in Australia and New Zealand are fulfilled. Ability to make decisions, and work cohesively with hospitals is required.
Duties
Your daily duties would include:
- Provide a high level of Customer Service, processing orders for routine and urgent requests
- Maintain customer database and liaise with customers in Australia and New Zealand
- Report on backorders
- Fulfil customer requirements and managing customer expectations
- Support field personnel
- Ensure complaints are resolved quickly and expertly, and escalated when required
Skills and Experience
- Experience in customer service within Medical Devices essential
- SAP experience with a minimum of 4 years
- Confident in using Excel for reporting
- Ability to make decisions and work autonomously
- Strong communication skills
Culture
Engaging, friendly and vibrant team with low turnover.
How to Apply
Click apply and your application will be reviewed by Rebecca Lloyd, Senior Sourcing Consultant.