This position is no longer open for applications

Technical Support Engineer

An exciting opportunity has become available as a Technical Support Engineer to work alongside the Technical Team. The main purpose of Job is to provide support as part of the UK Technical Support team and provide external product related support to Sales teams and that of their customers.

Since their incorporation in 1989 they have become a significant force in the electrical accessory market. They are proud to be a British based, family-run business, with an excellent track record of listening to what their customers need.

Based in the Midlands at their purpose built 100,000sq ft Head Office and Distribution Centre, they design, develop, manufacture and distribute their ever-expanding product range throughout the UK

Technical Support Engineer Responsibilities:

• Respond to customer inquiries, primarily via telephone and e-mail
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Communicate with peers and other colleagues via e-mail, chat, telephone, and in person
• Possess competent computer skills including email and Microsoft Office.
• Document all technical inquiries
• Assist with testing of internal products
• Work with the local sales teams to address specific issues for customers
• To ensure that all duties are carried out in line with the Company Health and Safety policy as well as any other Company requirements.

Required Skills:

• Previous experience as a technical support engineer, or extensive knowledge of the lighting industry
• Good electrical/electronic experience
• Good written and verbal communication skills
• A positive attitude towards the Company & its products.
• Excellent analytical and problem solving skills
• A team player but also with the ability to work on own initiative.
• Outstanding written and spoken communication skills
• An organized and structured working style.
• Positive, customer-focused, service-oriented personality
• Excellent PC literacy (MS Office packages).

Qualifications: 

Ideally qualified within an Electrical / Electronic engineering discipline.