Location: Hull Area
Salary: £30,000 + Bonus
Hours: Monday–Friday, 8:30am–5:00pm (flexibility required, including on-call evenings & weekends)

Overview

We are looking for a resilient, positive, and proactive Account Manager to join our team and take ownership of multiple client relationships across the Hull area. This role is ideal for someone with a recruitment background—industrial recruitment experience is a strong advantage—who thrives in a fast-paced environment and enjoys building long-term partnerships with clients and internal teams.

Key Responsibilities

• Client Relationship Management:

  • Act as the primary point of contact for a portfolio of clients across the Hull region.

  • Build and maintain strong, trust-based relationships that promote client retention and growth.

  • Regularly meet with clients to review performance, understand recruitment needs, and provide tailored workforce solutions.

• Recruitment & Service Delivery:

  • Manage the full recruitment cycle, ensuring timely and compliant fulfilment of client requirements.

  • Oversee candidate attraction, selection, onboarding, and performance monitoring.

  • Ensure service delivery is consistent, professional, and aligned with client expectations.

• Team Leadership & Coordination:

  • Support and guide internal colleagues to ensure cohesive and effective delivery.

  • Promote a positive, supportive team culture with a “can-do” attitude.

  • Lead by example with resilience, adaptability, and a solution-focused approach.

• Operational Excellence:

  • Monitor KPIs, SLAs, and contract performance.

  • Ensure compliance with company policies, legislative requirements, and sector standards.

  • Produce reports, forecasts, and client updates as required.

• Out-of-Hours Support:

  • Participate in an on-call rota to provide support during evenings and weekends.

  • Respond promptly to urgent client needs and operational challenges.

Skills & Experience Required

• Proven experience in recruitment; industrial recruitment experience is highly advantageous.

• Strong relationship-building and stakeholder-management skills.

• A resilient mindset with the ability to remain calm and solution-driven under pressure.

• Positive, enthusiastic, and committed to delivering exceptional service.

• Confident managing multiple clients and competing priorities.

• Excellent organisational and communication skills.

• Full UK driving licence (desirable due to regional travel).

Benefits & Perks

• Hive360 benefits package, including wellbeing support, lifestyle savings, and employee discounts.

• Annual company events, celebrations, and team activities.

• Free on-site parking for ease and convenience.

• Competitive salary with performance-related bonus opportunities.

• Ongoing training, development, and career progression.

What We’re Looking For

• A proactive problem-solver with a genuine passion for client care.

• Someone who thrives in a dynamic environment and enjoys variety.

• A team player who leads with positivity, professionalism, and resilience.

• A flexible approach to working hours, including out-of-hours availability when required.

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