Are you an experienced customer service professional looking to make a genuine impact by enabling customers to make the world healthier, cleaner, and safer? We are partnering with a large global manufacturer to find a talented Senior Customer Service Administrator. If you want to be the vital link connecting critical scientific solutions to worldwide customers; from supporting clinical trials to groundbreaking research, this is the perfect opportunity!

Pay rate: £21.10 per hour

Hours: Mon – Tue: 8:30 -17:00, Fri 8:30-16:30 

Location: Remote with some site visits to Hemmel Hempstead

What you will be doing:

• Managing customer relationships and ensuring exceptional service delivery within a multifaceted environment.

• Processing orders and contracts, handling quotations, and managing complex tender and bid documentation.

• Working across teams to coordinate shipments and maintain high standards of documentation accuracy.

• Serving as a key liaison between customers, internal departments, and sales teams.

• Bringing a process improvement mindset to contribute to continuous improvement initiatives.

What we are looking for:

• At least 2 years of administrative or customer service experience in a similar role.

• Strong proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.

• Experience with CRM platforms, specifically Salesforce, and ERP systems such as SAP and QAD.

• Excellent written and verbal communication skills, including fluency in English.

• Strong organizational, time management, and multi-tasking abilities with an exceptional attention to detail.

• The ability to work independently while seamlessly collaborating with a team.

• Knowledge of ISO standards, GMP, and quality systems is preferred.

• Previous experience in the scientific, healthcare, or pharmaceutical industries is highly beneficial, as is a background in business administration or science.

If you are highly organised and ready to adapt to changing business needs in a remote capacity, I would love to speak with you. Please apply today with your updated CV to get the process started!