We are currently recruiting for an Engineering and Technical Customer Service Advisor on a full time and permanent basis for our client based on the outskirts of Loughborough, Leicestershire.

Salary: Circa £30,000 per annum

Hours: Monday to Friday

Company Benefits:

·       Company Pension

·       Employee Discount

·       Free Parking

About the Role:

The Engineering and Technical Customer Service Advisor will provide effective engineering and technical support to distributors and end users in accordance with regulatory requirements and company policies and procedures.

Responsibilities:

• Investigate and Diagnose machines issues with an aim resolve where possible over the phone or via email.
• Process warranty returns.
• Assist in attending customer sites to carry out routine service and breakdown repairs.
• Progress and chase customer escalations to resolution
• Liaise and support various departments.
• Ad hoc projects as assigned
• Adhere to regulatory requirements including ISO19001

About you:

• Experienced in customer services
• A good general knowledge of engineering practices
• Practical experience and knowledge of products spares and servicing
• Practical experience of warranties.

If you are looking for a full time and office-based role, with technical and engineering knowledge working weekdays then please apply! For more information, please call Rebecca on 07385 660 400.