We are currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis.

Job Title: Engineering Service Assistant
Location: Loughborough
Job Type: Full time, permanent
Hours: Monday to Friday, 8:00am – 5:00pm with a 30-minute lunch break
Salary: Circa £28K per annum

Key Responsibilities

• Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems.
• Support the planning, scheduling and delivery of customer service work.
• Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt with promptly.
• Maintain accurate records of customer services, service schedules and system updates.
• Ensure service documentation is completed accurately and in line with company procedures.
• Monitor service appointments and help coordinate work to ensure services are delivered on time and to customer satisfaction.
• Communicate with internal teams and external service providers to support seamless service delivery.
• Help resolve service-related issues, escalating concerns where required.
• Assist with service reports, customer updates and general administrative duties.
• Provide wider administrative support, including scheduling meetings, maintaining files and managing correspondence.

About You

• Strong organisational skills with the ability to manage multiple priorities.
• Customer-focused, results-driven approach with a commitment to following tasks through to completion.
• Excellent verbal and written communication skills.
• Confident working as part of a team with a customer-first mentality.
• Able to work effectively in a fast-paced service environment.
• Proficient in Microsoft Office and generally IT literate.
• Previous experience in customer service, service administration or administrative support would be advantageous.
• Familiarity with engineering services and an understanding of different levels of machine servicing would be beneficial.
• A practical engineering background, with a parts and services mindset, would be highly desirable.

This is a great opportunity for someone who enjoys supporting customers, coordinating service activity and working within an engineering-focused environment. If you are organised, practical and confident communicating with customers and internal teams, we would like to hear from you. To be considered please apply!
For further information please contact Rebecca on 07385 660 400
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