We are currently recruiting for a Customer Service Advisor in Bromsgrove on a full time and permanent basis.

Salary, Hours and Benefits

• Salary: £25,000 per annum
• Hours: Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch break
• Job Type: Full-time, Permanent
• Location: Bromsgrove
• On-site parking
• Your birthday off as an additional day of annual leave
• Well-being awards

About the role:

This is a fantastic opportunity for a reliable, organised, and enthusiastic individual who enjoys delivering excellent customer service and thrives in a fast-paced working environment. Working closely with both customers and the internal sales team, you will play a key role in ensuring orders, queries, and returns are handled efficiently and professionally.

Key duties:

• Manage daily contact with existing customers
• Respond to customer queries via telephone and email
• Process customer orders accurately using Sage
• Handle returns and credit requests using Sage
• Work closely with the Sales Team to ensure high levels of customer satisfaction
• Provide a professional, efficient, and friendly service always

About you:

• Excellent telephone manner and strong communication skills
• Ability to remain calm and professional in a busy environment
• Strong organisational skills with a flexible and adaptable approach
• Experience using Microsoft Office
• Good speed and accuracy while maintaining excellent customer service standards
• Previous customer service experience is preferred, but not essential

If you are an experienced customer service professional, or you are looking to build your career within a supportive and forward-thinking business, we would love to hear from you. Apply today to be considered for this excellent opportunity.

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