Customer Service Supervisor

Salary - Up to £45,199 DOE

37 hours per week

Location - Eastleigh

Permanent opportunity

To be accountable for the management and delivery of the responsive repairs and maintenance service through a designated trade’s team in a defined geographical operational area. Ensuring resources are utilised efficiently and work is completed to the required standard. Managing a budget portfolio of circa £900k within a customer obsessed culture focusing on exceptional resident satisfaction, operational performance, quality of work, value for money, staff development, motivation and engagement. 

Key Responsibilities:

• Lead, develop, and motivate a mobile workforce (10–20 tradespeople) to deliver high-quality, value-for-money repair services.
• Ensure responsive repairs are completed to a high standard, on time, and within budget.
• Monitor and improve operational KPIs, productivity, and resident satisfaction.
• Own and resolve customer complaints and feedback promptly.
• Ensure full compliance with Health & Safety standards and internal processes.
• Manage specialist contractors, monitor SLAs, and ensure quality of work.
• Analyse and report on budget performance, operational efficiency, and cost control.
• Participate in the out-of-hours rota, supporting escalations as needed.

What We’re Looking For:

• Proven leadership in a fast-paced, reactive maintenance or repairs environment.
• Experience managing a mobile trade workforce and delivering high-volume services.
• Strong technical understanding of property repairs, with ability to diagnose and resolve issues.
• H&S qualification (e.g., SSSTS, SMSTS, IOSH) and practical application of legislation.
• Construction or trade-related qualification.
• Commercially aware, with strong cost management and performance analysis skills.
• Confident using repair management systems and job/diary planning tools.
• A collaborative, values-driven leader who brings out the best in others.

What You’ll Get:

• A competitive salary and benefits package.
• Opportunity to work with a forward-thinking, customer-first organisation.
• Ongoing professional development and training support.
• A company culture that values innovation, teamwork, and continuous improvement.

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