Head of Client Relations

SaaS experience essential

West Midlands, Hybrid

Up to £90k, plus Car allowance and bonus scheme

Benefits:

Car allowance

Bonus scheme

Hybrid working

I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team.

This is a senior leadership position that will drive successful outcomes.

You should be someone that knows how to improve performance through strategy, that always bears the client in mind when devising solutions.

You will have ultimate responsibility over pre and post sales solutions, including but not limited to proposals, RFP’s, solutions, adoption of solutions, CSAT

They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable.

Experience and Skills required:

SaaS environment is absolutely essential

Experience in Enterprise level Client relations, Customer Success or Account Management is also essential.

Strong and inspirational leadership

Strategic and commercially focused

Excellent stakeholder communication skills

Analytic approach using data driven insight

B2B Customer Journey Management

Demonstrable experience in driving B2B customer satisfaction

Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth

Desirable:

Regulated industry experience such as Finance, Pensions, Insurance

Experience with full SDLC

If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about it’s staff and customer experience then please apply today quoting reference AR102988

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