Software support manager

Customer success focused role

Bristol

3 days per week in the office

4 days during training

Up to £50k

Experience within software environment, MSP, or App support is highly desirable

Benefits:

25 days holiday plus bank holidays

Private Healthcare

Incentive

Other flexible benefits to choose from

I am working with a B2B Technology business in Bristol who are looking for a tech savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers.

This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software, or IT support in a customer facing role.

You might be someone that is looking to move form App support, MSP, or SaaS business.

Engagement and communication are very important to drive customer success.

You will also help to train customers on fault resolution, cascading technical information to noon technical stakeholders and vice versa.

You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues.

You should be someone who enjoys engaging with customers, and happy to travel to customer sites on occasion when a remote fix cant be found. This will be infrequent but as needed.

This could involve travelling abroad at times.

Skills required:

Customer support in a B2B environment

Experience with problem solving, or ticket resolution within a software or IT environment.

The ability to learn new technologies

Dealing with escalated support issues

Soft Skills required:

Excellent stakeholder communication skills

Proactive customer success mindset

Great at cascading feedback

Desirable skills:

Experience in a highly technical or scientific environment

Experience with training, upskilling, or education of customers / colleagues

This is an urgent vacancy, if you would like to be considered then please apply quoting reference AR102995

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