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Front Office Supervisor

Front Office Supervisor (VC9657) York, England

Salary: GBP17500 - GBP19000 per annum

Job Title – Front Office Supervisor

Reference No. – VC9657

Salary - £17,500 - £19,000

Job Type – Permanent

Location – York

I am currently recruiting for a Front Office Supervisor with a salary up to £19,000, you would be working within the Rooms Department with a direct report to the Front Office Manager.  The ideal candidate would be experienced with the Hospitality Sector and have previous experience working within the rooms department of a Hotel.  You would be expected to have a good understanding of hotel booking systems and procedures so you can fit straight into the front office role.

The Company – Based in the centre of York within walking distance of the train station is this 200-bedroom modern hotel with stylish rooms and on-site restaurant & bar that is open 7 days a week.

Role:

  • Assist in the running of the front office
  • Lead & collaborate with the team to maximise guest satisfaction and comfort
  • Support & deliver on the strategies and objectives of the front office department
  • Alongside the head of department take a leadership role and help with the development and performance whilst promoting the company values
  • Build & maintain effective working relationships with all partners and stakeholders both internal and external
  • Establish & deliver an effective planned guest engagement programme
  • Adhere to all legislation and best practice

Requirements:

  • Proven experience in a front of office position, ideally in a hotel environment
  • Good leadership skills with a hands-on approach
  • Commitment to exceptional guest service with a passion for the hospitality industry
  • Strong communication and listening skills
  • Skilled with Microsoft Office software especially Excel
  • Ability to handle multiple challenging priorities and assignments
  • National academic qualifications
  • 3 years of relevant front office experience
  • Good command of written & spoken English

Benefits – This role of Front Office Supervisor comes with a salary of up to £19,000 to work a 40hr a week contract across a varied shift pattern which includes starts no earlier than 7am and finishes no later than 11pm.  You will benefit from working with one of the Worlds largest hotels groups with more than 1,00 venues across the globe.

For further details please contact Rob Lazenby at Castle Hospitality on 01723 500643 and email your CV to rob.lazenby@castle-employment.co.uk

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