Job Title: Housing and Support Officer - Hanwell (Permanent, Social Care)

Location: Hanwell, London

About the Role / Job Summary: A well-established charity is recruiting a Housing and Support Officer based in Hanwell to deliver person-centred support within a regulated supported housing setting. The role focuses on enabling residents to sustain tenancies, develop independent living skills and improve wellbeing. You will join a values-driven team that works with vulnerable adults and partner agencies to provide practical and emotional support, safeguarding, and tenancy-related guidance.

Key Responsibilities:

• Deliver one-to-one and group support to residents to maintain tenancies and increase independent living skills.
• Create, review and maintain individual support plans and accurate case records.
• Conduct welfare checks, risk assessments and safeguarding referrals in line with policy.
• Signpost and liaise with external agencies including local authorities, health services and benefits advisors.
• Assist residents with budgeting, tenancy agreements, housing-related paperwork and accessing community resources.
• Respond to incidents and crises, applying de-escalation techniques and following incident reporting procedures.
• Contribute to service improvement, team meetings and handovers.
• Work rota patterns including some evening and weekend shifts as required to meet service needs.

Qualifications:

• Minimum GCSEs or equivalent in English and Maths desirable.
• Relevant qualifications in housing, social care or supported housing (e.g., Level 2/3 Health and Social Care, Housing qualification) preferred.
• Enhanced DBS check or willingness to obtain one.
• All mandatory safeguarding and health & safety training as required by the employer.

Education Requirements:

• Qualification in social care, housing, or a related vocational area is preferred but not mandatory for experienced candidates.

Experience Requirements:

• Practical experience in housing support, supported housing, homelessness services or social care settings.
• Experience of creating support plans, conducting welfare checks and working with vulnerable adults.
• Strong communication, record-keeping and organisational skills.
• Experience working with multi-agency partners and understanding of safeguarding processes.