Deputy Venue Operations Manager - London (PS220513215753) Birmingham, England
Closing Date: 22/05/2022
Do you have management experience and are keen to fast track your exposure in Events or Transport?
Birmingham 2022 is looking for a Deputy Venue Operations Manager to take a lead role in planning at the Ports of Entry for Games Family participants including athletes and team officials, dignitaries and guests, international sporting federations, sponsors, media, and broadcast personnel.
The Deputy Venue Operations Manager will work closely with Venue Operations Manager, Airport Authorities, and external stakeholders in planning for the Games time operation. They will liaise and assist across multiple functional areas within the Organising Committee such as Venue Transport and Logistics in building a venue operations plan. The role will build and manage a high-performance team, including recruitment and training.
During Games time, the Deputy Venue Operations Manager will assist in leading the venue operations and to be the main point of contact for Birmingham 2022 onsite during their shift, and ensure all services are delivered, and issues are resolved in a timely manner.
Responsibilities
- Assist Venue Operation Manager to deliver a successful operation at Ports of Entries.
- Assist in planning across multiple service delivery functional areas and stakeholders to ensure appropriate service levels are maintained through the Arrivals and Departures phase.
- Assisting in planning and the delivery of service at Port(s) of Entry operations by air.
- Assist in building and lead the Arrivals and Departures team, including recruitment, performance management, resolving problems, coaching, motivation, objective setting, and other duties related to managing a team according to the Organising Committee workforce strategy and associated policies and procedures.
- Work closely with other functional areas present at the port of entries and in particular with volunteers to ensure a seamless and professional service.
- Train, Manage, Engage and Motivate Volunteers on a day-to-day basis to meet Service Level Agreements for all client groups.
- Assist in developing and documenting operational plans.
- Prepare Games-time venue documentation including Daily Run Sheets & Radio Fleet maps
Please see the job description for a full breakdown of the position responsibilities.
Skills and Experience
Essential
- Ability to work with, and influence, internal/external stakeholders to successfully assist strong working relationships and joint decision-making
- Displays flexibility and adaptability in developing improvements to existing systems and processes to achieve greater output and efficiencies.
- Demonstrated experience in recruiting, training, and managing teams.
- Able to manage and lead by example a team of volunteers.
- Ability to operate in a dynamic working environment, handling multiple tasks and deadlines.
Why You Should Work for The Games
Joining the Games team will provide you with a unique once in a lifetime opportunity to gain new skills and make new connections. After the Games, we will assist you with finding new opportunities via our outplacement programme, designed to support you in the next chapter of your career.
Start date: ASAP
Contract: Fixed-term contract to August 2022
Location: One Brindley Place, Birmingham (From July 2022 - London based)
Salary: £35,000 per annum
Please note, due to the nature of this huge event, shift work including weekend working will be required at Games time. Furthermore, there will be limitations on taking annual leave during the Games operational period in July and August. More specific details can be discussed at interview.
This position is subject to a basic criminal record check from the Disclosure and Barring Service.
Due to the short-term nature of our roles, all candidates must have current Right to Work in the UK in order to be considered.
Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.
As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.
To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).
On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.
We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop