Program Director — Single View of Customer

A large, well-known Australian organisation is looking for a highly specialised Program Director to lead a complex and sensitive customer data consolidation program , creating a unified view of the customer across the business.
This is a niche role operating at the intersection of technology, data governance, regulatory compliance and commercial delivery. It's not just a technology program , it's a regulatory, ethical and commercial challenge requiring someone who understands all of those dimensions simultaneously.

What You'll Be Doing

• End-to-end ownership of the program across technology, data, compliance and change workstreams
• Navigating a complex regulatory environment — Privacy Act, enterprise consent frameworks and industry-specific data restrictions
• Overseeing integration of customer data across CRM, digital channels, contact centre and marketing platforms
• Managing a broad senior stakeholder group across technology, marketing, legal, compliance, risk and finance
• Vendor management across martech, data and integration partners

What We're Looking For

• Proven delivery of Single View of Customer or equivalent enterprise data programs
• Deep understanding of enterprise consent and data governance frameworks
• Experience in health insurance, financial services or similarly regulated environments is highly regarded
• Familiarity with relevant platforms - Salesforce, Genesys, CDPs, MuleSoft or equivalent
• Senior stakeholder and vendor management across complex, multi-party ecosystems
• Commercially astute & understands what the program needs to deliver for the business, not just technically

The Details

• Engagement: Day Rate Contract
• Location: Melbourne (hybrid)
• Start: ASAP