Consumer Relations Specialist-PT

Location:  Blacksburg, Virginia


Division Information

Spectrum Brands – The Pet Care business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results. Our industry-leading brands include Tetra®, Instant Ocean®, Marineland®, 8-in-1®, Dingo®, FURminator®, Nature’s Miracle®, GloFish®, DreamBone® and SmartBones®.


Job Summary

Responsibilities will consist of interacting with consumers regarding questions and/or complaints on Spectrum Brands – Global Pet Care division’s portfolio of pet products with regards to their use and application. These interactions may also include in-depth consultations on the technical aspects of the products which will require the ability to learn and retain product knowledge on a wide variety of products. This is an off-site part-time position that must be able to work independently. Position work hours are 6:00pm-9:00pm ET Monday-Friday and 11:00am-6:00pm Saturday.

 

Primary Duties & Responsibilities

  • (75%) Handle routine consumer inquiries/complaints relating to Spectrum Brands pet products. This includes telephone, and email correspondence with consumers. These interactions must be conducted in a calm, cordial, and professional manner as the representative is the face of the company to the public.
  • (15%) Enter consumer complaint data into a claims database using appropriate coding for use by QA and process warranty fulfillment orders in accordance with training.
  • (5%) Assisting Consumers in placing orders for Spectrum Brands pet products listed on the ecom section of our branded websites
  • (5%) Other duties as assigned including maintaining contact data counts on general questions/requests not required to be entered into the claims database.

 

Education and Experience Profile

  • 2+ years of college-level coursework in Biology, Animal Science or related discipline.
  • 1-3 years experience or combination of education and experience required. Previous experience in frontline customer service (e.g. retail sales/help position) or Call center experience preferred.
  • Experience handling/caring for animals is a plus.

 

 Required Skills

  • Excellent verbal and written communication and computer skills are required. Experience with keeping fish, domestic birds, small animals is highly desirable. Experience working with dogs and cats in a veterinary or grooming setting is also a plus.
  • Candidate must possess problem solving skills and the ability to work with broad spectrum of consumers.



Work Environment

This is an off site work from home, part-time position that must be able to work independently. 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.




To apply, please click here