Field Engineer (128304) Dublin, Republic of Ireland
Salary: | EUR45000 - EUR57000 per annum |
Premier Field Engineer
Level 3 Support
Dublin or Belfast
3 Month Contract Initially, potential scope to extend
The Role
This role is not primarily technical. It is primarily an IT Service Management / Cloud Service Design resource
Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
ITIL experience is required
Microsoft Cloud (Azure / M365) Admin Centres is highly desired
Preview new technology before others in the industry and learn how to make the best from it
Visit customers to train them and share industry and development expertise
Build strong customer relationships and ensure deliveries align with customer projects and milestones.
Gain access to expertise and support from Microsoft’s consulting practice and product groups
Continually learn and grow professionally
Analyse problems and offer improvement recommendations
Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships.
Engineers must also possess strong technical writing, presentation and training skills - Fluent English oral and written communication
Product Skills Required
CLOUD SERVICE MANAGEMENT
- ITIL (IT Infrastructure Library)
- Azure Service Health dashboard
- Azure planned maintenances
- Azure Monitor
- Azure Portal high-level knowledge
- Microsoft 365 Admin Center
- Microsoft 365 Service Health dashboard
- Microsoft 365 Message Center
- Microsoft 365 Reporting tools and APIs
- Microsoft 365 Security & Compliance Center
- Microsoft 365 Monitoring tools and APIs