This position is no longer open for applications

Role Title: Service Designer

The Lead Designer is responsible for bringing a deep understanding of design thinking with core strengths and experience in user research, interaction design and information architecture.

Key Accountabilities:

• Collaborate with multiple teams to define key aspects of a proposed user experience, it’s evolution across a multi-channel digital ecosystem, and how it reconciles business and user needs.
• Create visually compelling concept models
• Develop sitemaps, process/screen flows, and wireframes; present deliverables to senior clients.
• Assess existing properties/sites for usefulness, usability, visual design, content, and branding.
• Facilitate participatory design/user testing sessions, as well as behavioural in-context and empathy driven research; manage client involvement in research.
• Identify opportunities to create business value and improve the user experience for our clients (based on user research, heuristics and best practice
• Drive preparation and facilitation of large client workshops to communicate key themes from stakeholder interviews and inception workshops; work with the team to achieve alignment on key success factors.
• Develop user journey maps derived from personas/behavioural segments; ensure that scenarios respond to key user needs and highlight business opportunities.

If this is you apply immediately with Cv in a word.doc for our "Government Team consultant" to call you for a profile and role discussion.