Customer Relations Executive (MAY-CR) London, England

Salary: GBP40000 - GBP45000 per annum + Excellent company benefits

 

At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it's our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential.

This is your chance to build a rewarding career with a caring company in an exhilarating London Mayfair location.

We are actively recruiting for a customer relations executive to join our team ensuring our customers are well looked after at our Mayfair casino. This is your opportunity to join our team at our brand new Mayfair casino.

Our care and commitment to you does not stop there! We offer a vast support network and employee benefits to all our team members.

Do you like what you are reading so far?

Then place your bets on a career with us! 

ESSENTIAL SKILLS:

  • Commercially driven, computer literate, have excellent communication skills and telephone etiquette.
  • Must be observant, enabling ongoing monitoring of customer's activity, behaviour and circumstances.
  • Ability to remain calm under pressure and to always fulfil employment duties in a socially responsible manner (including (a) identifying indicators of gambling-related harm and (b) conducting targeted customer interactions in an effective manner).
  • The ability to think independently in making decisions to maximise customer service experience whilst understanding (a) that commercial pressures must never override regulatory considerations or customer welfare and (b) the need to maintain a full audit trail recording notable events with customers, decisions made and all customer contacts.
  • Excellent customer service skills, be well groomed and always conduct themselves professionally.
  • Effectively manage time and perform multiple tasks simultaneously.
  • Excellent at problem solving and has a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
  • Proficient with internal customer and casino management systems.
  • Must be able to work flexible hours, when necessary, while dividing their time between the casino floor and telemarketing activities.
  • Multilingual preferred.

DESIRABLE BUT NOT ESSENTIAL:

  • Ability to speak an additional language such as Arabic
  • Understand casino games, theoretical, actual and comp ratios.
  • Target driven and orientated
  • Previous marketing experience
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