Job Title: M&E Supervisor

Location: North London

Hours: Monday - Friday: 8am - 5pm

Salary: £52,000 + overtime 

The Opportunity

We are seeking a high-calibre Maintenance Supervisor to direct day-to-day estate upkeep across a flagship, high-specification facility. Balancing operational supervision with technical compliance, you will oversee our internal fabric team, govern water management systems, manage third-party supply chain partners, and serve as a dependable operational interface for client stakeholders.

Key Responsibilities

1. Service Delivery & Team Supervision

• Workforce & Subcontractor Coordination: Supervise and direct the day-to-day activities of internal fabric maintenance technicians and specialist third-party contractors, ensuring work meets high standards of craftsmanship and safety.

• Water Systems Oversight: Maintain operational supervision of site water management systems and associated water hygiene regimes to ensure continuous compliance with statutory standards.

• Work Allocation & Scheduling: Plan, coordinate, and allocate planned preventative maintenance (PPM) and reactive tasks from initial intake through to completion, prioritizing workloads to satisfy contractual SLAs and performance KPIs.

• People & Performance Management: Monitor team performance, timekeeping, and attendance; uphold company operating policies; and assist with internal investigations, staff training, and operational cover when required.

2. Systems Administration, Materials & Compliance

• Maintenance Data Systems (CAFM): Operate computerized maintenance management systems to log tasks, update work records, track asset histories, and maintain meticulous compliance documentation.

• Health & Safety Governance: Author, review, and apply practical Risk Assessments and Method Statements (RAMS), maintaining a proactive safety culture across all assigned areas.

3. Client Partnership & Incident Management

• Client Engagement: Act as a visible point of contact for client representatives and building managers, addressing operational queries and resolving issues swiftly and professionally.

• Emergency Escalation: Support the site's emergency response procedures and actively participate in a 24-hour on-call escalation rota (including weekends and bank holidays on a scheduled basis).

What We Are Looking For

Experience & Attributes:

• Proven Supervisory Background: Demonstrable track record supervising facilities maintenance teams, trade operatives, and specialist service partners.

• Maintenance Planning & Delivery: Proven ability to organize, schedule, and quality-audit planned maintenance programmes to high operational standards.

• Technical & Safety Compliance: Competent in producing and enforcing Risk Assessments and Method Statements (RAMS) and managing statutory building compliance.

• Systems Literacy: Experienced in utilizing maintenance data systems (CAFM / CMMS) and standard office software to track performance metrics and manage inventory.

• Client & Interpersonal Polish: Professional communication skills with the diplomacy and composure to build positive relationships across clients, senior management, and operational teams.

• Flexibility & Reliability: Willing and able to participate in a structured 24-hour on-call standby rota, responding calmly and effectively to out-of-hours emergencies.

What We Offer

We offer a competitive base salary and an extensive benefits package designed to support your lifestyle, wellbeing, and professional development:

• Annual Leave: 24 days annual leave plus UK public bank holidays.

• Holiday Purchase Scheme: Option to purchase additional annual leave to suit your lifestyle.

• Life Assurance: Comprehensive life cover included as standard.

• Retail & Wellness Perks: Access to employee discount schemes covering major retail brands, supermarkets, and gym memberships.

• Community Engagement: 2 paid Corporate Social Responsibility (CSR) volunteer days each year.

• Professional Growth: Funded pathways to relevant trade accreditations, health & safety certifications, and personalized management training programmes.

• Employee Networks & Inclusion: Access to diverse employee-led internal support networks.

• Health & Wellbeing Support: 24/7 confidential Employee Assistance Programme (EAP) and digital mental wellbeing app access.