Customer Service Consultants (J200169101) Clayton, Melbourne, Australia

Salary: Base+Super

About the Company

We are proud to be partnered with a leading provider of Hospital/Specialist pathology services in Australia!

They have a clear vision of their future & with 88 accredited pathology laboratories & over 1020 collection centres, they have a strong footprint across Australia.

Our client recognises their primary responsibility is to the patients & practitioners in the communities they serve. They are focused on continuously reviewing and improving their operations, IT systems, logistics, medical technologies/robotics & processes to ensure effective and efficient service, & to sustain their long-term financial viability.

They are an equal opportunities employer, & encourage applications from people of all ages, nationalities, abilities & cultures!

About the Role

This is a fast-paced, Inbound Customer Service role, and would suit someone looking for stability whereby their efforts & performance will provide opportunities for growth within the company.

You will pride yourself in managing customer enquiries in a friendly, professional & timely manner, with a strong focus on first-call resolution.

In addition, the role focuses on:

  • Providing quality service and first call resolution to doctors, specialist, patients and other care providers
  • Handling of telephone queries and general administrative duties relating to pathology services
  • Supporting your team whenever possible

Skills and Experience

  • Ability to work a 7-day rotational shift roster covering a range of hours from 7.00am to 11.00pm
  • Recent call centre experience within a customer-focused industry
  • A passion for customer service with a proactive 'can do' attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem-solving skills and able to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever-changing, fast paced operational environment
  • Compassion and empathy for special needs customers
  • Ability to work under pressure in a performance-based call centre environment
  • Well-developed computer and typing skills
  • Experience in the Health Care industry will be highly regarded


  • Strong growth aspirations with a newly publicly listed organisation
  • Help them in transitioning to a Market Leader
  • Role will provide flexibility to work a variety of shifts on a rotating roster including weekends.
  • You will be well supported by your fellow staff and management.
  • Two weeks training will be provided

If you have the Skills and Experience required for this role, and you are looking for your next big opportunity, please apply today!