Customer Service Advisor - Castle Donington

At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading logistics company in Castle Donington. You will be the first point of contact for customers, managing enquiries and providing support across various channels to ensure a high-quality service experience.

Shift patterns:
• 37.5 hours per week
• 7.5 hours per day, with shifts scheduled between 08:00 and 19:15

Pay rates:
• 15.34 GBP hourly

Must-have requirements for Customer Service Advisor:
• Must have availability at the end of May for a formal interview
• Must have lived in the UK for at least 5 years
• Must have a clean DBS check
• Must have at least 6 months of experience in a call centre environment
• Must have experience in sales

Role for Customer Service Advisor:
• Act as the primary point of contact for customers via phone, email, and internal systems
• Track deliveries and provide accurate information regarding products and services
• Resolve customer queries efficiently with a focus on first-time resolution
• Identify opportunities to upgrade or cross-sell services while maintaining brand standards
• Manage customer objections professionally to ensure high levels of satisfaction and confidence

Benefits for Customer Service Advisor:
• Gain valuable experience with a globally recognized logistics leader
• Work in a professional and supportive team environment
• Develop your skills in customer service and sales within a fast-paced setting

Location: Castle Donington.
Duration: Ongoing

This is an amazing opportunity if you are looking for Customer Service Advisor jobs in Castle Donington. Sign your contract with Job&Talent for some great working benefits and professional stability.