This position is no longer open for applications

Design OPS Manager

Design OPS Manager (921476SKN) Zug, Schweiz

Design OPS Manager (m/f/d) – BA / IT / Vendor Management / AGILE / Sigma / English



For our client Roche Diagnostic based in Rotkreuz we are looking for a Design OPS Manager (m/f/d).


The DesignOps Manager has the remit to increase speed and quality as the team delivers and

scale. Responsible for cross-team operational practice development and management. The

DesignOps Manager will lead prioritization of project requests, project intake, oversees overall

project delivery, tool / vendor management, team rituals, and the balance of time spent on

chargeable work and shared knowledge development. The Design Ops Lead will manage project

staffing, coordination of learning, team building, and similar needs.


Areas of responsibility:

  • Develop and grow the DesignOps capabilities within the chapter
  • Help plan, define, and manage our operational Design Ops strategy, establishing workflow and

process standards and best practices

  • Develop and continuously improve a strategic framework for design services by in-house and

external agencies (managed services and RFP's)

  • Define project roadmaps together with design leaders, including key touchpoints, milestone

dates, etc.

  • Ensure allocated team members as well as clients understand the project plan and have a

space to express concerns about feasibility or scope

  • Drive governance processes and communication for Design Leadership in ongoing staff

meetings, portfolio oversight, and metrics and budget tracking.

  • Identify inter-dependencies or risks early on, and proposes solutions on how to address them.
  • Effectively works in a matrix with a highly engaged team and is able to inspire and coach team


  • Demonstrate effective people leadership as demonstrated by the Leadership Commitments
  • Represent the department and core competencies inside and outside the organization
  • Responsible for ensuring adequate reporting to support overall department management


Must Haves:

  • Min. Master degree Design Management / Business Administration/ IT
  • Min. 5 years experience in Design Operations, Design Project Delivery, Tools Implementation,

Processes, and Vendor Management

  • Min. 5 years experience in Project Management and/or Change Management (e.g. in

implementation) and communication

  • Experience in an AGILE environment
  • Affinity with project delivery tools such as sigma, or gSuite, miro, slack or similar

as a tool owner / poweruser

  • Leadership experience in a matrix organization is a must
  • Endurance to work in a complex landscape and relationships (business, systems, policies, etc.)
  • English fluent is a must


Nice to Have:

  • Roche experience
  • SCRUM Master - PMP - ITIL Certification is a plus
  • Winning personality in a team that can communicate directly
  • Willing to support other people in the daily business


Reference no: 921476SKN

Role: Design OPS Manager

Industry: Pharmaceutical industry

Workload: 100%

Location: Rotkreuz, Switzerland

Start date: 11.05.2022

Duration: 12++, possible extension


About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland.  ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.