Customer Sales Support Associate
Bradford
Hybrid + free parking
£23,750 + monthly incentive sales bonus


You must be able to pass a credit check!

You will passionate about helping people, have an eye for detail, be a team player and a solid understanding of FCA principles and practices and what it means to work for a regulated entity.

Responsibilities
* Promote, guide and offer information to prospects and existing customers on our Insurance Products, One Club Membership
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Customer account management and account reviews.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Processing MTA’s
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem
* Take ownership of and execute HH1C initiatives in the territory to equestrian establishments.
* Contact existing customers to sell well targeted products in a professional manner.
* Offer customers additional relevant products on relevant products; Cross-selling to increase sales and profits.
* Complaint and concern handling in line with company process
* Puts the customer at the heart of what they do ensuring the right outcome for the customer
* You may be required to attend and assist at Equestrian Shows where required.

Key Skills:
* Insurance experience preferred
* Sales/Telesales experience essential
* In-depth knowledge of customer service principles and practices
* Excellent knowledge of equestrian products and ideally be a horse rider/owner
* Proficiency in CRM systems
* Proficiency in MS Office applications
* Product knowledge
* Excellent communication, questioning and listening skills
* A polite and friendly manner

If this role is for you please apply today so you don't miss out on this fantastic opportunity!!