Job Title: Credit Controller  

Location: Princes Way, Solihull, B91 3ES
Contract: 6 Month Contract
Hours: 8-4pm/9-5pm

Rate: £16.85 Per Hour

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers 

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Essential key skill requirements: 

• Experience within a Business to Business (B2B) collections environment. 

• The ability to work in a fast paced, changing environment. 

• Excellent verbal and written communication skills, in addition to strong customer service skills. 

• IT Literate. 

• Organisational skills with the ability to prioritise workloads. 

• Cash collection  

Desirable key skill requirements: 

• Chartered Institute of Credit Management (CICM) Membership or equivalent. 

• Knowledge of Junifer. 

• Large scale I&C customer facing experience 

This vacancy is being advertised by Rullion Ltd acting as an employment business.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO