Help Desk Tier II (357875) Lakewood, Colorado


SNI has teamed with a valued client on a search for a Help Desk Support Specialist. The Help Desk Support Specialist will be responsible for the investigation and resolution of both software and hardware issues.
Key Responsibilities:
* The Help Desk Support Specialist will answer and evaluate telephone and e-mail tickets.
* The Help Desk Support Specialist will provide guidance to end users who experience issues with hardware and software IT problems.
* The Help Desk Support Specialist will identify problems based on collected information to determine the source of the IT issue.
* The Help Desk Support Specialist should have a minimum of 1 year of IT experience along with a Bachelor's Degree.
* The Help Desk Support Specialist should have experience with Tier I and Tier II IT Support.

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