This position is no longer open for applications

Working at Serco Liverpool, you’ll need to have a genuine passion for excellent customer service and enjoy helping people. And with us, you’re not just another employee. You’re an individual, and this is how you’ll be treated. With your dedicated on-site management team with you every step of your career, you’ll be joining us in a proudly diverse and inclusive workplace. Enjoy a relaxing break time in one of our many themed break-out areas.

Based in Kirkby - You will be the amazing point of contact helping people move into employment, supporting pensioners and protecting some of the most vulnerable members of our society. What can be more fulfilling than that? As an essential public service worker, you will be a vital member of the team at the Liverpool Contact Centre. 

We have several openings for customer focused individuals who are ambitious, keen to learn new skills and want to progress with a long-term career.

Every assignment at Serco Liverpool comes with the following benefits to you:

• Long term ongoing assignments, with permanent opportunities offered regularly
• Monday to Friday (No weekend to suit your work life balance)
• Up to 34 days paid holiday a year
• Pension contributions
• Paid weekly on a Friday, with payslips sent out a day in advance by email
• Excellent location with numerous transport links
• Close to lots of local amenities
• Confidential and independent mental health and financial support
• Exclusive access to a huge range of discounts at high street and online shops, as well as gym memberships, and savings for a night out at the cinema and a host of restaurants through our benefits app

Rates of pay: £10.18 per hour

35 hours per week 

What will you be responsible for: 

• Understanding customers' requirements and providing excellent customer service to a diverse range of customers and employers. 
• Dealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries “Right First Time” in a prompt, friendly and professional manner
• Building instant rapport with customers to gain a better understanding of their needs
• Capture, maintain and ensure quality and safety of customer data
• Assessing claims and dealing with customer enquiries via electronic means. 
• Supporting the Department's aim in the digitisation of all claimant services. 
• Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performance.
• Delivering and maintaining both individual and team targets.

What do you need:

• You will have an energetic, can-do-attitude
• A naturally proactive, confident, and self-motivated individual
• Excellent verbal and written communication skills
• Able to follow instructions and processes
• To be results driven
• Resilience and the ability to work in a faced paced, high pressured team environment
• Self-motivated, able to initiate and follow tasks through to completion
• DBS Clearance

If this sounds like the job you are looking for, click apply today!