Service Manager

Cardiff

27129/534M

£55,000 - £60,000 plus car allowance and other benefits

Benefits Package:

• A starting salary of £55,000 - £60,000
• Car allowance
• Group pension scheme – contributions increasing after 1 year service
• Company laptop and Phone
• Free gym membership (after 1 year)
• Free healthcare (after 1 year)

Due to continued investment and expansion, a fantastic opportunity has arisen for a Service Manager to join a market-leading business. This company is at the forefront of its industry and plays a vital role in delivering outstanding service to clients nationwide. Recognised as a Gold Investor in People, they offer genuine opportunities for career development, progression, and long-term growth.

Role & Responsibilities:

As Service Manager you will lead the service operations. This pivotal role involves managing a team of field-based service engineers and office-based administrative staff, ensuring the smooth delivery of maintenance, compliance, and customer service.

• Lead and manage a team of service engineers and office-based admin staff
• Coordinate service schedules, planned maintenance, and emergency call-outs
• Oversee customer service delivery and ensure timely resolution of issues
• Monitor KPIs, service performance, and client satisfaction
• Manage internal workflows, documentation, and reporting systems
• Conduct regular team meetings, performance reviews, and training initiatives
• Maintain accurate records of service contracts, SLAs, and compliance documentation

Knowledge, Skills & Experience:

• Previous experience working in a Service Manager role
• Background with service and sales
• Ideally have worked within a facilities, M&E or fire alarm systems background
• Strong people management skills

If you would like more information, please contact Sam Paynter