Customer Service Officer - Smithfield

• $35-$40 per hour casual rate
• Monday to Friday 
• 3 to 6 month project
• Smithfield Location

We are seeking an experienced Customer Service Officer with order processing & product support experience to join a large FMCG for 3-6 months. This is a great opportunity for a CSO who is looking to be part of a professional team. This role is to start ASAP.

The successful candidate will be able to demonstrate the following key standards:

• Answer incoming telephone calls 
• Order entry and processing 
• Use of Warehouse Management Systems (WMS) 
• Product support and enquiries 
• Outward bound product promotion calls 
• Customer support and issue resolution 
• Coordinating and booking outward bound deliveries 
• Professionally representing the business, being “face of the business” 
• Provide assistance and support to Sales, Warehouse and Shipping teams 
• Process Credit Card payments 
• Process Credit Applications, maintain Customer Master Files 
• Load and maintain Special Pricing Forms 
• Open and backorder maintenance

Qualifications and Skills:

• Minimum 5 years Customer Service experience 
• A strong understanding of Customer Service principles 
• Be self-motivated, quick learner, with a can do attitude 
• Excellent interpersonal skills 
• Strong communication skills 
• Administrative and organisational skills 
• Polite and professional manner 
• Attention to detail 
• SAP Business One (B1) experience (preferred) 
• WMS experience required 
• Microsoft Office experience, especially Excel

If you feel that you meet the above mentioned criteria, please apply now or email Stuart at salpen@lpcommercial.com.au


Only shortlisted applicants will be contacted.